Refund Policy
This policy reflects the principles used in our written agreements with each client (a discharge/agreement signed before work begins). The specific terms of your file prevail if they differ from this general summary.
How deposits work
Our visa and support services (file preparation, interview prep, etc.) generally run on a deposit paid at the start, with the balance settled per the schedule agreed in your quote.
Refund in case of visa refusal
A refund applies only if the visa is refused by the competent authorities. If refused, we can support you through a new interview, up to 3 attempts: if the error is the agency's fault, we cover the cost of the retry; if it is the client's fault, the client remains responsible for that cost. No additional amount is charged by the agency for these retry procedures.
If you wish to stop the process
If you decide to stop the process before it is complete, an amount equal to 50% of the sum paid is refunded to you.
Add-on services
Add-on services (passport renewal, specific handling, or any other complementary service not included in your initial quote) are not part of the base deposit and are billed separately.
Flights, hotels, and housing
Flight, hotel, and housing bookings are subject to the cancellation and refund terms of the provider (airline, hotel platform, landlord), communicated to you before payment. These terms may be more restrictive than our visa-services policy.
How to request a refund
Any refund request must be made in writing to customerservice@premicestravel.com, including your name, file number, and the reason for the request. We acknowledge receipt within 5 business days.